Get answers to frequently asked questions about our Messaging Services.
99% of the SMS messages sent via our SMS gateway are typically delivered to a mobile phone number within 15 seconds.
In some cases delivery takes longer depending on the network routing of SMS messages, the number of SMS messages sent in a batch, or other factors.
SmsboxEU has also automated backup systems to guarantee the delivery quality as high as possible.
Yes, we do. These are stored for 30 days only on the SmsboxEU platform.
All messages sent will have a status report whether successfully delivered or not.
A delivery report will indicate the status of a sent message, for example: Accepted, Delivered, Error, NoRoute, Sent, Unknown.
Yes, but keep in mind that limitions can be applied due policies of the mobile network.
A personalised Sender ID is not available in Belgium (shortcode senderID), South Africa or the United States of America.
Yes, you can send SMS messages using Unicode for non-English characters (such as Arabic, Chinese or Cyrillic characters).
This will however shorten character length for your message to about 70 characters.
Yes, you can. A single SMS message technically supports up to 160 characters, or up to 70 if the message contains one or more Unicode characters (such as emoji or Chinese characters).
However, modern phones and mobile networks support message concatenation, which enables longer messages to be sent. Messages longer than 160 characters are automatically split into parts (called “segments”) and then re-assembled when they are received. Message concatenation allows you to send long SMS messages, but this increases your per-message cost, because SMS are billed per segment.
The 160-character limit is for messages encoded using the GSM-7 character set.
When you send an SMS message containing more than 160 characters, the message is split into smaller messages for transmission. Large messages are split into 153-character 'segments' and sent individually, then re-assembled by the recipient's device. The effective character limit per segment is 153 rather than 160, because a data header must be included with each segment to ensure correct re-assembly.
For example, a 161-character message will be sent as two messages: one with 153 characters and a second with eight characters.
If you include non-GSM-7 characters, such as Chinese script or emoji, in SMS messages, those messages have to be sent using the UCS-2 encoding. Messages containing one or more UCS-2 characters can contain up to 70 characters in a single, non-segmented message. UCS-2 messages of more than 70 characters will be split into 67-character segments.
SmsboxEU bills 1 SMS for every message segment sent.
Yes, third party applications can be SMS enabled using our SMS API solution.
No, it can't. Your balance doesn't expire. This means you can use your balance for as long you need.
SmsboxEU works on a prepaid basis. You can purchase credits online via credit/debit card or wire transfer.
The minimal amount is € 25 excl. 21% vat. For every purchase you shall receive an invoice within 72 hours.
You also can setup an automatic topup in your account when your balance falls below your own set amount.
In some occassions we allow postpaid payments (14-days payment after invoice), please contact our sales department for more info.
Yes, SMS prices can occassionally change, due to market conditions or when there's a price change with a particular supplier/network.
We reserve the right to change our prices at any time. You will be notified by e-mail, but we advise to often check our website in case of spamfiltering.